Delivery Return

At Cuatro, we strive to provide products that meet the agreed specifications and quality standards. If there is an issue with a product, we will work to resolve it in accordance with the following policy.

 

Ready-Made Products

Requests to return or exchange ready-made products may be submitted within 14 days from the date of delivery, provided that:

• The product is in its original condition.

• The product has not been used, washed, altered, or modified.

• Original packaging and labels are retained, where applicable.

• Proof of purchase is provided.

 

Custom-Made Products

Products manufactured specifically according to the customer's approved design, specifications, measurements, colors, or quantities are not eligible for return or exchange due to a change of mind or customer preference, provided that the products were manufactured according to the specifications approved by the customer.

If a product has a manufacturing defect or does not conform to the approved specifications, the customer must contact us within 7 days from the date of delivery so that we can review the case and determine the appropriate action.

 

Defective or Non-Conforming Products

If you receive a product with a manufacturing defect or a clear discrepancy from the approved specifications, please contact us and provide details and, where possible, photographs of the issue.

After reviewing the case, we may:

• Replace the product.

• Repair the product, where possible.

• Or provide another appropriate resolution depending on the nature of the issue.

 

Shipping Costs

• If the defect is caused by Cuatro or the product does not conform to the approved specifications, Cuatro will bear the shipping costs.

• If the return or exchange is due to a change of mind or customer preference (ready-made products only), the customer will bear the shipping costs.

The customer will be informed of the applicable arrangements before the return process is completed.

 

Non-Returnable or Non-Exchangeable Products

Certain products manufactured specifically for a customer according to customized specifications may not be eligible for return or exchange, except in cases involving manufacturing defects or non-conformity with approved specifications, subject to applicable laws and regulations.

 

Contact Us

To submit a return or exchange request, please contact us using the following details:

• Email: info@cuatro-eg.net

• Phone / WhatsApp: 01119913416 (021119913416+)

Please include the order number, reason for the request, and photographs where applicable.

 

Note: This policy is subject to applicable Egyptian laws and regulations.

 

Last Updated: September 11, 2026